Through the mobile APP, a video session is initiated by customers or call-out from the agent. After the living body recognition, the signing process is proceeded, and the online signing is quickly completed under the guidance of the remote agent. It supports screen explanation and confirmation of product information and contract terms, interactive communication modes such as circling and highlighting as well as automatic broadcast of standard verbal tricks such as notification. AI real-time quality inspection, customer off-frame detection/face occlusion detection/multi-person in-frame detection/ASR automatic semantic recognition, etc. are conducted in the whole process. The contract is signed online, and it supports the integration of existing electronic signature authentication systems of enterprises, and dual-recording video and evidence storage are available for the signing process.

Customers actively initiate the video signing request through the mobile APP, and the digital human connects and guides customers to complete the standard signing. If it fails for many times, it can be processed by a manual agent or an outlet site. It supports the high-security verification mode of face recognition and silent living body inspection and for senseless customers. Digital human automatically broadcasts the informed contents and make semantic recognition and judgment for customers’ answers. Customers confirm that the whole process of operation track should be recorded and stored in the screen. Cross verification is conducted with dual-recording video. The traceable evidence chain is more complete and credible.