Bank_Feihu Interactive Technology (Beijing) Co., Ltd

Scheme introduction

The industry’s cutting-edge enterprise-level AV middle platform and mature scenario application products help the banks to “move” their business halls to customers’ homes, and make banking services mobile and close to customers and their application scenarios. No matter whether customers are in USA, Singapore or Urumqi, they can process the complex financial services that could only be processed at the outlets in the past by calling the video teller of the virtual business hall with one click through mobile phone or WeChat.

Programme consulting

Application scenario

Intelligent dual-recording of wealth management

Opening of public accounts

Intelligent equipment

Dual records in the temporary counter

RPA guides recording and provides customers with multi-scenario and all-terminal dual recording support through AV. In the whole process of dual-recording certification, real-time compliance quality inspection of AV is carried out continuously to ensure presence of real person, user presence in the whole process, effective receipt of risk disclosure information and real willingness for risk conformation, guarantee the quality of dual-recording and save the labor cost.

Remote dual-recording

When customers call the AI virtual business hall with one click, our digital human will remotely process the businesses for them. By configuring the business processes, we can identify the living body or compare the faces of customers at the fixed nodes, make risk controllable and ensure the smooth completion of the business process through various combined technical modes.

Self-service dual-recording of digital robot

Customers can process their businesses through mobile phone/APP channel. In the process, it supports such functions as automatic verbal trick broadcast, automatic recognition of customer replies, automatic execution of business processes, automatically detects whether customers have any abnormal situations such as off-frame, occlusion and multiple peoples entering the camera, and then blocks them automatically.

Business Value

Flexible business expansion capability

It is of good openness and expansibility, which can meet the integration of the banks with other business systems and technology application platforms in the future and ensure the extensibility and expansion of the platform.

Excellent industrial application practice

This solution has helped nearly 100 banks to start digital transformation and won the high market recognition through high product maturity.

Higher operation efficiency

HD AV communication, AI real-time quality inspection, RPA intelligent process assistance greatly improve the operation efficiency.

Warm customer service experience

Customers communicate face to face with our customer service personnel through videos. We strengthen the communication with customers, improve service efficiency, and effectively expand the depth and breadth of banking services.