currency_Feihu Interactive Technology (Beijing) Co., Ltd

Scheme introduction

Based on the golden combination of video + AI + RPA, it assists financial digitalization in an all-round way, reshapes the marketing and service processes of the financial industry, breaks through the limitation of time and space, conducts operation for 7*24h, automatically and intelligently executes business processes, and remains efficient, accurate, secure and traceable.

Programme consulting

Application scenario

Remote work

AV middle platform

Enterprise-level video interactive operation platform is based on RTC, combining IM, interactive annotation, AI technology, etc. to provide enterprises with a complete set of AV and interactive capabilities. Based on this platform, all kinds of video session models can be built quickly to greatly improve the external service quality and internal collaboration efficiency of enterprises.

Interactive marketing

We provide short video content production, distribution and dissemination services to make the boring financial product information dynamic, create an immersive marketing experience, energize offline outlet marketing conversion, improve the marketing conversion rate of business personnel and greatly reduce the signing time.

Video customer service personnel

Customers can directly call the video customer service personnel in the applet/APP to have a video session and enjoy one-to-one service and brand-new experiences. Meanwhile, customers can send texts, pictures, files, rich texts and other messages during the video call to make the communication more efficient and help the banks to obtain differentiated service advantages in the horizontal competition.

AV quality inspection

Based on AI recognition technology, we have developed an intelligent AV content quality inspection and audit product. Through the AI recognition algorithm, it identifies and tracks face detection, voice recognition, key actions and key information in the process of business development. It is mainly used for service quality monitoring, risk monitoring and detection, service strategy optimization and other scenarios in the business service process.

Business Value

Leading AV channel

With the world-class access, link optimization and hybrid nodes, the average delay of global end-to-end is less than 300ms, which can meet the requirements of efficient call of multi-person video in the current internet network environment and ensure high-quality customer experience.

Financial security

We use cutting-edge network technology, communication technology, encryption technology, information security technology, etc., adopt the innovative development idea of confidentiality, integrity, availability, authenticity and controllability and guarantee business and technical security from customer layer, data transmission layer, content storage layer and platform layer.

Comprehensive ecological connection

Support all-channel access, which can meet the access requirement of banking terminals according to customers’ demands.

All-channel access

It supports multiple access scenarios such as intelligent equipment at outlets, large-screen TV in the wealth management room, mobile APP, PAD of account manager, large screen of agricultural service station, smart speaker for home and WeChat applet. With the interconnection capability of all-platforms, it is used to support all kinds of mobile APP, PC, PAD, network equipment, etc. in financial service scenarios, covering high-counter business, low-counter business, wealth management business, loan business and other banking businesses.

Deep integration of video + RPA + AI

Real-time AV+AI+RPA cutting-edge technologies are deeply integrated for 7*24h operation, reduce management cost, improve remote operation capability and execute over 300 financial service scenarios.